In 2016, FEMA introduced a two-part grants management platform—Grants Manager for internal use and Grants Portal for applicants. These platforms, designed as mirror images, enhanced transparency and accountability across the public assistance grants process. This initiative was part of FEMA’s transition to its “New PA Delivery Model,” which aimed to standardize project workflows using improved technology during a critical time of recovery efforts for disasters like Hurricane ‘s Irma, Harvey, and Maria.
 
As FEMA implemented these changes, Atkinson played a crucial role in facilitating the transition. Initial resistance to the new system among stakeholders was a significant challenge. Atkinson began addressing these hurdles through comprehensive educational outreach, aiming to diminish resistance by showcasing the system’s benefits, reducing uncertainties, and fostering quick adoption. This included developing and distributing training materials, conducting both face-to-face and virtual training sessions, and providing continuous support through coaching, mentoring, and a train-the-trainer program.
 
Employing agile project management principles, the Grants Manager and Grants Portal evolved through iterative development cycles. Atkinson’s proactive involvement helped refine these tools. The team not only used the system but also gathered feedback from users to recommend functional improvements via the Change Control Tool. Additionally, Atkinson developed new procedures, training guides, and instructional videos to further enhance stakeholder engagement and understanding.
 
Serving as the primary point of contact for applicants, Atkinson Consulting offered crucial customer service and programmatic guidance, which was vital to the new delivery model. This direct role enabled Atkinson to continuously inform and refine the grants process through a feedback loop that drove ongoing improvements, enhancing both the system’s functionality and user experience.
 
Atkinson’s adept handling of change management ensured that users quickly became familiar with the new system, supporting them effectively in their grant applications. This experience not only demonstrated Atkinson’s deep understanding of FEMA and applicant needs but also highlighted their ability to adapt and improve operational outcomes in complex, evolving environments.